Telehealth / Online Consultations
An online dietitian who genuinely gets you
See an Accredited Practising Dietitian by secure video from anywhere in Australia. The same personalised care, the same culturally tailored meal plans, without the travel. Wherever you live, from inner Sydney to regional WA, expert support is one video call away.
Book an Online ConsultationServing clients across NSW, VIC, QLD, WA, SA, TAS, ACT and the NT.
Telehealth, Without the Compromise
An online consultation with Santé by Sana is not a lesser version of an in-clinic visit. It's the same comprehensive assessment, the same genuinely personalised meal planning, and the same ongoing support, delivered by secure video to wherever you are.
You'll talk through your health history, your goals, your lifestyle, and the foods you actually eat. Your dietitian then builds your plan from scratch, around your culture, your kitchen, and your schedule, and delivers it through the Santé by Sana app with recipes, shopping lists, and photographs of every meal. Follow-ups, plan adjustments, and in-app communication all work exactly as they do for in-clinic clients.
No special software is needed. You'll receive a secure video link before your appointment, and you simply click it at your appointment time, from a phone, tablet, or computer.
Meal Plans Built on Real Cultural Dishes
Here is what makes telehealth with Santé by Sana different. Most meal plans are built from the same generic recipe pool, with your cultural foods treated as substitutions. Santé by Sana works from a genuine library of cultural dishes, the meals families actually cook, across Mediterranean, Middle Eastern, Indian, Chinese, Sri Lankan, Filipino, Greek, and Vietnamese cuisines.
That means a plan with mujadara, fattoush and labneh rather than "wraps and dips". Dals and balanced thalis rather than token curry recipes. Stir-fries and steamed dishes built properly, not Westernised versions. Religious requirements including halal and Ramadan, Christian fasting traditions, and Hindu vegetarianism are accommodated within these cuisines as a matter of course.
If you've struggled to find a dietitian near you whose plans actually reflect the food on your table, telehealth solves it. The same dish library and the same depth, available wherever in Australia you live. Learn more on the Culturally Tailored Nutrition page.
"You shouldn't have to choose between a dietitian who is nearby and a dietitian who understands your food."
Who Telehealth Works Brilliantly For
Busy professionals & parents
A consultation from your desk, your car, or your kitchen, no commute, no waiting room, no juggling school pickup.
Rural & regional Australia
Specialist dietetic care without the long drive. The same support a Sydney client receives, wherever you are.
Multicultural families nationwide
Plans built from a genuine library of Mediterranean, Middle Eastern, Indian, Chinese, Sri Lankan, Filipino, Greek and Vietnamese dishes, from any state.
New mums & carers
Support that comes to you, around naps, feeds, and the realities of caring for others.
People managing chronic conditions
Diabetes, cholesterol, gut health, PCOS, regular online follow-ups make consistent care easier to maintain.
Anyone who prefers home
Some conversations are easier from your own couch. Comfort helps honesty, and honesty helps results.
How an Online Consultation Works
Book online or call
Choose a telehealth appointment time that suits you. You'll receive a confirmation with your secure video link, nothing to download or install.
Meet your dietitian by video
A comprehensive conversation about your health, lifestyle, culture, and goals, just as you would in the clinic. Have any recent blood tests or referrals handy if you have them.
Receive your personalised plan
Your plan is built from scratch and delivered through the Santé by Sana app, with recipes, shopping lists, brand recommendations, and photographs of every meal.
Ongoing support, wherever you are
Online follow-ups, plan adjustments, and in-app communication keep you progressing, no matter which state you're in.
Funding & Rebates
Medicare: If your GP refers you under a Chronic Disease Management plan (formerly EPC), Medicare rebates may apply to eligible telehealth dietetic consultations. Speak with your GP about whether you qualify, then share your referral with the practice when booking.
Private health insurance: Many extras policies cover dietetic consultations, including telehealth, depending on your insurer and level of cover. Check with your fund about telehealth dietetics under your policy.
NDIS: Dietetic services can be accessed as a therapeutic support under Improved Daily Living, including via telehealth, for plan-managed and self-managed participants.
Rebate eligibility varies by individual circumstances. The practice is happy to talk through your situation when you book.
Frequently Asked Questions
Is an online consultation as effective as seeing a dietitian in person?
For the vast majority of nutrition care, yes. The assessment, the conversation, the plan, and the follow-up support all translate fully to video. The main difference is body composition scanning (InBody), which requires a clinic visit; telehealth clients can attend either clinic for a scan if they wish, or progress can be tracked through other measures.
What do I need for a telehealth appointment?
A phone, tablet, or computer with a camera, and a stable internet connection. You'll receive a secure video link before your appointment, there's nothing to download or sign up for.
Can I claim Medicare for an online dietitian consultation?
If you have an eligible GP referral under a Chronic Disease Management plan, Medicare rebates may apply to telehealth dietetic consultations. Your GP can advise whether you're eligible, and the practice can guide you through the process when you book.
Which states do you see clients from?
All of them. Santé by Sana provides online consultations to clients across NSW, Victoria, Queensland, Western Australia, South Australia, Tasmania, the ACT, and the Northern Territory.
Do I still get a personalised meal plan with telehealth?
Yes, exactly the same one. Every plan is built from scratch around your culture, preferences, and goals, and delivered through the Santé by Sana app with recipes, shopping lists, and photographs of every meal, identical to in-clinic clients.
Can you accommodate my cultural or religious dietary requirements online?
Yes, this is a core strength of the practice. Plans draw on a genuine library of dishes across Mediterranean, Middle Eastern, Indian, Chinese, Sri Lankan, Filipino, Greek and Vietnamese cuisines, and halal and Ramadan, Christian fasting traditions, and Hindu vegetarianism are all accommodated, wherever in Australia you are.
Expert dietetic care, wherever you are
Book a secure video consultation with an Accredited Practising Dietitian today.
Book an Online Consultation